Refund Policy

Hotel Royal Rama is dedicated to guest satisfaction. Our refund policy is as follows:

1. Cancellations:

• Cancellations made 48 hours or more before the check-in date are eligible for a full refund.
• Cancellations within 48 hours or no-shows will incur a charge of the first night’s stay.
• Group bookings or special event packages may require 7-14 days’ notice for a full refund, as specified at booking.
• Non-refunded deposits for promotional or non-refundable rates are non-transferable.

2. Early Departure: No refunds are issued for early departures or unused portions of a stay. Exceptions may be considered for documented emergencies (e.g., medical or family emergencies) at the discretion of management.

3. Service Issues: If you encounter issues during your stay (e.g., room defects, service lapses), please notify our front desk immediately. Complaints reported after check-out may not be eligible for refunds. Refunds or adjustments (e.g., room change, discount) are at the hotel’s discretion.

4. Third-Party Bookings: Refunds for bookings made through third-party platforms (e.g., Booking.com, Expedia) are subject to the platform’s policies. Contact the platform directly, and we will assist as needed.

5. Refund Processing: Approved refunds are processed within 7-10 business days to the original payment method. For bank transfers, guests must provide accurate banking details. Contact info@hotelroyalrama.com for refund inquiries.

6. Special Packages: Packages including meals, spa services, or tours may have specific refund terms, detailed at the time of booking. Partial refunds for unused services are not guaranteed.