Privacy Policy

Hotel Royal Rama is committed to safeguarding your privacy. This policy outlines how we handle your personal information:

1. Information Collection: We collect personal information such as name, address, phone number, email, payment details, and identification documents during booking, check-in, or through our website or email (info@hotelroyalrama.com). Additional information, such as dietary preferences or special requests, may be collected to enhance your stay.

2. Use of Information: Your information is used to:

• Process and confirm reservations.
• Provide personalized services, such as room preferences or special requests.
• Communicate booking confirmations, updates, or promotional offers (with your consent).
• Conduct internal analytics using anonymized data to improve services.

3. Data Sharing: We do not sell, rent, or share your personal information with third parties except:

• To comply with legal obligations (e.g., government reporting requirements).
• With trusted service providers (e.g., payment processors, booking platforms) who are contractually obligated to maintain confidentiality.

4. Data Security: We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection.

5. Data Retention: Personal information is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law (e.g., tax records). After this period, data is securely deleted or anonymized.

6. Your Rights: You have the right to:

• Access or request a copy of your personal data.
• Correct inaccurate information.
• Request deletion of your data, subject to legal requirements.
• Opt out of promotional communications.

Contact info@hotelroyalrama.com for such requests, and we will respond within 30 days.

7. Cookies and Tracking: Our website uses cookies to enhance user experience, track site usage, and improve functionality. You may disable cookies in your browser, but this may limit website features. Third-party cookies from analytics or booking platforms may also be used, subject to their privacy policies.

8. International Guests: For guests from outside India, your data may be processed in compliance with local laws (e.g., GDPR for EU residents). Contact us for specific data protection inquiries.